Returns & Refunds

Returns&Refunds

We want you to love your Enar Pharma experience. If something isn't right, we're here to make it right — quickly and without hassle.

Hassle-Free Process 14-Day Guarantee Fast Refunds Customer First

Start A Return

What We Cover

Our Return Policy

📋

Policy Terms

Everything you need to know

14-day window: Returns must be requested within 14 days of your delivery date.
Unused & unopened: Items must be in their original, unused condition with the seal intact.
Original packaging: Products must be returned in their original packaging with all accessories.
Proof of purchase: A valid order number is required for all returns.
Non-refundable shipping: Original shipping charges will not be refunded.
Final sale items: Sale items and e-gift cards cannot be returned or exchanged.

Days

14-Day Satisfaction Guarantee

We stand behind every product we make. If you're not completely satisfied within 14 days of delivery, we'll make it right — no questions asked.

Full refund to original payment method
Processed within 2-3 business days
Confirmation email sent immediately

⚠️

Please Note: Sale items and e-gift cards are final sale and cannot be returned or refunded. Shipping charges are non-refundable.

Simple Four-Step Process

How To Return Your Order

Our returns process is designed to be as simple and stress-free as possible.

📧 14

Request Return

Email info@enar.com with your order number and reason for return. We'll reply within 24 hours with your Return Authorisation (RA) number.

Within 30 Days

📦 15

Pack Your Items

Carefully repack your items in the original packaging. Include your RA number on the outside of the box to help us process your return faster.

Seal Intact

🚚 16

Ship Your Return

Drop your package off at any carrier location. We recommend using a tracked service. Keep your shipping receipt until the refund is confirmed.

Use Tracking

💳 17

Get Your Refund

Once we receive and inspect your return, we'll process your refund within 5–7 business days and send you a confirmation email.

5–7 Business Days

Common Questions

Returns FAQ

Email our support team at info@enar.com with your order number and reason for return. We'll send you a Return Authorisation (RA) number and full return instructions within 24 hours.

You have 14 days from the date of delivery to request a return. Returns requested after this window may not be accepted, so please reach out as soon as possible if you have any issues.

We can only accept returns on unused, unopened products with the original seal intact. If you experienced a quality issue with an opened product, please contact our team — we'll evaluate each situation individually.

Once we receive and inspect your returned items, refunds are typically processed within 5–7 business days. Your bank or card issuer may take an additional 2–5 business days.

Original shipping charges are non-refundable. If your return is due to a defective or incorrect item, we will cover return shipping costs and refund the full amount including original shipping.

At this time, we do not offer direct exchanges. Please return your original order and place a new order once your refund has been processed.

Please email info@enar.com within 48 hours of delivery with your order number and a photo of the damaged item. We'll arrange a replacement or full refund at no cost to you.

We're Here For You